Buying Online
Buying an experience voucher online could not be easier or safer. Just follow these simple steps:-

• Pick an experience:
  Browse our website packed with high quality, unforgettable experience days. When you see something you would like to buy, click on the button to go to the Order Form.
• Complete the order form:
  Enter a short message to appear on the voucher (e.g. Have a great time !), your name, address, email and telephone number and details of the recipient if you would like the voucher sent straight to them.
  Then click on the Submit Order button.
• Check your order and pay:
  Check the details you have entered are correct and click on the Pay Now button to be taken to our Payment Service Provider's secure server where you will fill in your credit/debit card details.
  (Note: We use Protx, a leading Payment Service Provider endorsed by all the leading merchant banks. They use 128 bit encryption to ensure your details do not fall into the wrong hands and check your address and CV2 number - the 3 digit code on the back of your card - to prevent fraudsters using stolen card details. In addition, we check all orders and randomly contact customers to carry out further checks.)
• Confirmation Email:
  If your payment was successfully authorised you will receive a confirmation email which provides your Order Number. Your voucher will be despatched within 1 working day and should be with you (or your lucky recipient) within 3-5 days.
  

Ordering By Phone
To help us process your order efficiently we do encourage you (infact we're pleading with you !) to buy online using our secure ordering system.
This enables us to devote more time to improving our range of experiences and dealing with your orders. Of course if you prefer to order by phone then we're more than happy to help - see our Contact Details page for information on how to contact us.

Paying By Cheque
We regret we are no longer able to accept payment by cheque.
This decision was made after much soul searching (we hate to put obstacles in the way of anyone wanting to make a purchase !) but as we were unable to despatch vouchers until cheques clear, adding another 4 working days for your order to be processed, and the additional administration involved in tracking payment into our account, we have found this payment option to be impractical for both us and our customers.
We apologise for any inconvenience this may cause.

What will I receive ?
You (or your recipient) will receive a voucher pack in a plain wrapper (so we don't give the game away) containing:

• Your personalised voucher.
• Details of the experience day you have purchased.
• A phone number to call to book a date.

Vouchers are valid for between 6 and 12 months from the date of issue - check the relevent web page for details regarding your chosen experience.

Note: The Voucher Pack shown above is for illustration purposes only. Vouchers are despatched directly from our suppliers and presentation varies.

Enquiries
Go to our Enquiries page for information regarding how to contact us if you have an enquiry of any kind. The Enquiries link is in the top right corner of every page.

Track Your Order
Once you have placed an order you can track its' progress. The Track Your Order link is in the top right corner of every page.

Online Vouchers for last minute gifts !
Once you've placed your order you can print off a voucher instantly using our Online Voucher facility and your order number. The Online Vouchers link is in the top right corner of every page.

Open Vouchers for the gift of choice !
If you can't decide what to buy, we offer Open Vouchers for a value of your choice which let your recipient choose any of the experiences on this website. Visit the Open Vouchers page for more information. The link is in the top right corner of every page.

What is the "Wish List" ?
If you are as mad about experience days as we are you will want to try them all, so add the ones you most fancy to your Experience Mad Wish List and we'll e-mail you whenever a special deal comes up on a Wish List experience. You can also e-mail your Wish List to your friends and families as a gentle hint of what to buy you for your next birthday or at Christmas.

What else do I need to know ?
Through our network of suppliers we have access to a huge range of activities, so if you can't see what you are looking for just drop us an email and we'll see what we can do. Our suppliers have years of experience in arranging a huge range of experiences and dealing with group bookings.

By using a network of leading specialist experience day companies, we can bring you the largest and most diverse collection of experiences anywhere. Their teams regularly check out the experiences (it's a tough job but someone has to do it), the suppliers and facilities to help ensure your day goes without a hitch.

Shout if you need help !
That's just about everything you need to know about using the Experience Mad website and purchasing a dream experience for yourself, a friend, loved one or colleague. All that remains is for you to choose an experience, which can be tricky with so many on offer - so that's where we come in. We are experience day mad, so feel free to ask us for help. We love nothing more than helping people find that perfect once-in-a-lifetime experience......and you'll love seeing the face of your recipient when they open their voucher and discover they are about to see their dream come true.

Shout if you had a great day !
Okay, we've waffled enough. Finally, if you liked our service and had a great experience day tell all your friends about Experience Mad, the place for experience day addicts. If you had a bad experience with us, keep it under your hat or we'll send the boys round. Or you could just let us know via our Customer Feedback page !

Regards,
The Experience Mad Team