Terms and Conditions
We pride ourselves on providing the highest possible levels of customer service.
Consequently problems are rare but we ask you to read this page carefully before
purchasing an activity pack. ExperienceMad.co.uk act as disclosed agents. These
terms and conditions form the basis of the contract between the voucher supplier
and you, the purchaser.
Definitions
From this point forward "We", "Our" or "Us" means
the voucher supplier.
"Vouchers" means a document for a face value entitling the Holder to choose, up to the value stated on the Voucher, one of a range of activities supplied by the voucher supplier and provided by selected suppliers. This is for a voucher entitling the holder to any of the activities supplied up to the value stated.
Voucher validity
Vouchers are valid for a minimum of nine months (excluding promotions). Please check the season of any intended activity, as this may be shorter than the Voucher validity. You will find the expiry date printed on the Voucher. You must book and complete your activity prior to the expiry date. If you are unable to use your Voucher within the validity period, the Voucher can be extended for a period of up to six months. A Voucher can only be extended once and must be done while the voucher is valid.
Extended Vouchers cannot be refunded. A £15 administration fee is payable if you choose to extend your validity.
Choosing your activity
You may use your Voucher to book any of the activities from our website.
If you have not already been provided with a Voucher for the type of activity you are interested in, or wish to change to another activity type, contact us on the number provided or via our website and you will be sent a Voucher for that activity. If appropriate, your original Voucher will be replaced.
Contact us again when you have decided which activity you wish to enjoy. A difference will be payable if the chosen activity costs more than the face value of your original Voucher and the value of your Voucher will be increased.
If your chosen activity is cheaper, we will hold the difference as a credit against another activity. In this case, the credit holds the same expiry date as the original Voucher.
Please note you may not be able to change your mind once a date has been booked with a supplier.
Bookings
In order to enjoy your chosen activity and to arrange a time and place for your activity, you can choose the particular provider of the activity that you are interested in, phone us, the provider or book via our website.
You may be required to send your Voucher to the chosen provider to confirm your booking in advance: if so we recommend you keep a record of your Voucher number and use registered post, as your Voucher is a valuable document.
Customers should also note that your Voucher must be presented on the day, in order to participate in the activity. If lost, we regret that Vouchers cannot be replaced.
You may also be required to pay a deposit to the provider to confirm your booking in advance. This deposit will be credited back upon completion of your activity.
Please note you may not be able to change your mind once a date has been booked with a supplier.
Description and photography
We have tried hard to ensure that descriptions and illustrations used in the Voucher packs, in all our literature and on our website are accurate, however, photographs are intended to give a general idea of the activity described, and do not form part of any contract between us and you.
Insurance
Where applicable, the price of the Voucher includes the cost of providing you with personal accident insurance cover. This insurance cover is only included if indicated on your Voucher and is not available for activities that take place abroad. Full details of insurance cover are included in your infopack.
Refunds
If you are not satisfied with your Voucher pack, please call us within 28 days of purchase and we will happily arrange a full refund on receipt of your Voucher. Refunds will be paid back onto the credit/debit card used to place the original order, or by cheque. No interest will be paid on the amount to be refunded. Refunds cannot be issued once a date has been booked with the provider.
Age, size and health restrictions
For safety reasons, some activities have certain size, age and health restrictions. You are required to notify us and/or the provider of any relevant medical condition. Our Customer Contact Centre/or the provider can advise of any restrictions at the time of purchase and/or booking.
Activity availability and timings
These are given as a guide only, and you may be required to wait between different elements of the activity alongside other participants.
If we cancel or change your activity
If we cancel your activity, we will tell you as soon as possible, and do our very best to offer an alternative date or location. If specific celebrities or vehicles are featured but are not available on the day for reasons beyond our control, we will try to find the best possible replacement. If this is not possible, we reserve the right to cancel your activity at short notice and re-book you. We reserve the right to reschedule the timings or location of any activity owing to unavailability of the activity, insufficient numbers making the activity unavailable, and other factors beyond our control.
We reserve the right to discontinue an activity, venue, or individual supplier at our own discretion. We will endeavour to offer a suitable alternative activity of the same value, however, if not we will refund your Voucher in full. If you decide to book a different activity and the price of that activity exceeds the face value of your Voucher, you will be expected to pay the difference.
We also reserve the right to make minor changes to your activity. Examples of minor changes include car specification, or order of activities on a particular day.
If you need to cancel or change your activity booking
You should contact us immediately if you need to change or cancel your booking. We will do our best to fill the allocated space, but if we are unable to do so, you may lose your booking. You will be advised by us if you can rebook through the cancellation cover.
If you need to cancel your activity because of accidental injury/illness to yourself, or a death in your immediate family you should contact us as it may be possible to re-arrange your activity on presentation of a medical or death certificate.
Weather
Activities may be cancelled due to weather conditions, mechanical failure, or for other reasons beyond our control. If your activity is cancelled because of the weather, you will be able to rebook for a date on which you are able to attend. We are unable to reimburse travel, accommodation or other incidental expenses incurred by you in attending an activity which is cancelled for any reason.
In case of problems
In case of a problem, please speak to the activity provider on the day, so they have the opportunity to resolve any problems there and then. Any other complaints should be addressed with our customer service department, who will take up the problem with the supplier on your behalf.
Prices
We reserve the right to change activity prices without notice, provided we inform you before the activity is booked. Vouchers will not be issued until payment is collected in full. Prices in our printed material and on our website are inclusive of VAT.
Contracts (Rights of Third Parties) Act 1999
A person who is not named on the face of the Voucher or activity purchase letter has no right under the Contracts (Rights of third Parties) Act 1999 to enforce any terms and conditions of booking.
These terms and conditions do not affect your statutory rights as a consumer, and are governed by and in accordance with English law. The purchaser and Activity Superstore agree that any problems fall under the jurisdiction of the English courts. All the clauses and sub clauses in our terms and conditions are independent of each other. If one clause or sub clause is invalid or unenforceable, this will not affect any other clause or sub clause.
The Activity Superstore Ltd, Ash House, Melbourn Science Park, Melbourn, Herts, SG8 6HB. Registered no 3319862